Live Aquatics Shipping
LIVE ARRIVAL GUARANTEE
All of our "Live Aquatics" undergo a one-week quarantine period before being made available for purchase.
Live aquatic life is exclusively shipped on Mondays, Tuesdays, or Wednesdays. If an order is placed between Wednesday and Sunday, it will be scheduled for shipment on the following Monday, unless overnight shipping has been selected. Please note that this schedule may be adjusted due to holidays or other circumstances during the week.
To maintain the highest quality, all fish undergo a one-week quarantine upon arriving at our warehouse before being made available for sale. This practice helps ensure the health and well-being of the fish we offer to our customers.
Live aquatic life is exclusively shipped on Mondays, Tuesdays, or Wednesdays. If an order is placed between Wednesday and Sunday, it will be held until the following Monday, unless overnight shipping is selected. This schedule might change due to holidays or other unforeseen circumstances
As with all live animal sales, there is a risk that they may arrive dead (DOA). If this is the case then a picture of the dead fish WITHIN THEIR ORIGINAL UN-OPEN BAG must sent to us. (email@example.com)
If the fish die anytime after they are released into their tank, that responsibility falls on the owner and no refund can be provided.
Furthermore, to qualify for the Live Arrival Guarantee, you must be present to receive the fish during the first delivery attempt. If you will not be home for delivery we suggest you arrange for the delivery service to hold your package at their facility for pickup, allowing the package to sit on your porch in extreme hot or cold weather is obviously not the best option for your new aquatic life.
For any concerns regarding your order, please use the link in the bottom right corner (if on our web site) to reach out to us or email us at firstname.lastname@example.org.
- Overnight shipping typically ships from Monday to Wednesday.
- Depending on the nature of the livestock, we may provide the option for Priority Mail shipping. This shipping method involves sending live aquatic animals in breather bags through USPS Priority Mail. A tracking number will be furnished. Similar to overnight shipping, it's imperative that someone is available to receive the package upon its arrival. Please note that Priority Mail shipments occur exclusively on Mondays, Tuesdays and Wednesday to avoid items lingering at the post office over the weekend.