Refund policy

If something doesn’t work out, you can send most items back within 30 days of delivery. 
 

  • Start the return process within 30 days of receiving your item.

  • We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.

  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

  • We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

  • NO RETURNS ON LIVE ANIMALS, FISH OR INVERTEBRATES - WE DO OFFER LIVE ARRIVAL GUARANTEE SEE INDIVIDUAL LISTINGS FOR DETAILS